Prioritize the constraints that matter most and define measurable outcomes before implementation begins.
PRIMARY ENGAGEMENT
90-Day Delivery Capacity Implementation
A 90-day SaaS customer onboarding and implementation improvement engagement for organizations whose delivery capacity is not keeping pace with growth.
This is a defined engagement with investment established following diagnosis — after the Delivery Capacity Assessment and report review identify where delivery control is breaking down.
What it delivers
Build the highest-value improvements across the Five Controls
The 90-Day Implementation prioritizes the constraints that matter most and delivers measurable improvement in delivery capacity — not another checklist.
PDL works alongside the team to define the operating model and establish ownership. Where OnboardingIQ is selected, it is configured around the agreed customer-onboarding process.
Launch the new operating system with real customers and validate what happens in live delivery. Where OnboardingIQ is selected, it captures execution, blockers, and outcomes so evidence can inform the next improvement cycle.
- Governed knowledge system and delivery canon
- Defined process with clear stages, ownership, and handoffs
- Operational signal framework for early risk visibility
- Staff acceleration structures — roles, templates, and decision support
- Continual improvement rhythm embedded in operations
- OnboardingIQ configured as the operating layer, where selected
Engagement timeline
Twelve weeks from diagnosis to live delivery
Diagnose & Commit
Assessment review, baseline confirmation, scope alignment, and leadership commitment to the highest-priority improvements.
Build
Build the highest-priority improvements across the Five Controls — knowledge, process, signals, staff readiness, and improvement structures.
Launch, Measure & Establish the Improvement Rhythm
Go live with real customer work, validate operational signals, and establish the continual improvement loop that sustains delivery capacity.
This engagement maps to the Commit, Build, Launch, and Measure steps of the PDL Proven Path.
Technology layer
Learn about OnboardingIQ
Put the operating system into live execution with OnboardingIQ
Where selected, OnboardingIQ makes the operating system executable in live customer work and captures the evidence and signals required for disciplined improvement. OnboardingIQ subscription is priced separately by user count. Integrations and custom development are assessed individually and quoted under a separate Statement of Work.
Who it's for
SaaS leaders facing delivery strain
CEOs, COOs, onboarding and implementation leaders, services and delivery leaders, and customer success leaders responsible for the transition to value.
Every engagement starts with diagnosis
The Delivery Capacity Assessment establishes the starting point — no charge. From there, investment in the 90-Day Implementation is established following diagnosis.