The intelligence inside your onboarding engine — delivering instant answers, guiding teams and clients, anticipating risks, and improving itself every time you onboard a new customer.
Human onboarding, amplified by intelligent AI.
Most AI in onboarding is nothing more than a chatbot sitting on top of documentation. The PDL Intelligence Layer is fundamentally different — it is a reasoning engine trained on your structured Knowledge Hub, integrated into workflows, and continuously improving with every onboarding cycle.
Guides onboarding and CS teams through complex steps, decisions, risks, and exceptions.
Eliminates repeated questions and accelerates new-hire ramp-up.
Provides clients with clear explanations, next steps, requirements, and real-time support.
Creates confidence and reduces ticket volume.
Explains features, configuration rules, data expectations, and best practices.
Ramps up users without additional training calls.
Because your onboarding content is structured, the AI layer doesn’t guess — it reasons. Every update to your Knowledge Hub, workflows, or client journey strengthens the model.
Modular, AI-ready content — steps, decisions, sequences, definitions, templates, and logic.
New or updated content flows into the AI layer automatically. No manual retraining needed.
Every onboarding cycle improves the system — the AI learns, the workflows sharpen, and delivery improves.
When the AI layer is connected with the OnboardingIQ Portal, onboarding becomes guided, proactive, and highly predictable:
Your onboarding stops being reactive — it becomes a calm, intelligent, self-improving delivery system.
